Collecting App Store Reviews with Shopymate

Ratings and reviews play a crucial role in how users perceive your mobile app. Higher ratings not only boost visibility on the Apple App Store and Google Play Store but also enhance credibility, encourage new installs, and help drive conversions. That’s why Shopymate Mobile App Builder includes a built-in, intelligent review prompt system designed to capture feedback at the right moment without disrupting the user experience.

Here's how Shopymate helps you collect more positive app reviews effectively and respectfully.

⏱ When Is the Right Time to Ask for a Review?

Timing is everything when it comes to review prompts. Asking at the wrong moment can feel intrusive or annoying. Shopymate's system ensures that rating prompts are only shown when users are most likely to respond positively.

✅ 1. Ask Only After 7 Days of Installation

We never prompt new users to review the app too early. The rating popup only appears after the user has had the app installed for at least seven days. This ensures the user has had time to explore the app and form a meaningful opinion before being asked for feedback.

? 2. One Prompt per App Version

To avoid overwhelming users, Shopymate only prompts each user once per app version. That way, users won’t be repeatedly asked to review the same version of your app, keeping the experience smooth and respectful.

? 3. Require Minimum Sessions or Time

Rating prompts are only shown if a user has met a minimum session count or has spent a certain amount of time in the app. This helps ensure the request is shown only to engaged users who are more likely to leave thoughtful, positive reviews.

? 4. Trigger After Key Events

The Shopymate system can be configured to trigger review prompts after significant in-app actions like placing an order, adding items to a wishlist, or browsing multiple collections. Asking for feedback after a positive experience increases the chances of receiving a 4 or 5-star review.

? Important Notes to Keep in Mind

• Limited Frequency: Apple and Google only allow rating prompts to be shown up to three times per user per year. Shopymate follows this rule to ensure compliance and protect your app’s standing.

• No Visibility into Prompts: There is no way to track whether the popup was actually displayed or whether the user took action on it. This is controlled at the system level by Apple and Google, and cannot be overridden.

• No Notifications on Activity: You will not be notified when a user sees or interacts with a rating prompt. This process is completely silent to maintain user privacy and neutrality.

With Shopymate’s thoughtful review prompt system, your app can gather more positive ratings in a user-friendly and platform-compliant way. By focusing on timing, engagement, and context, Shopymate helps you build trust, attract new users, and improve your overall app performance—without ever bothering your customers.

Need help enabling or configuring your app's rating popup?

? Contact us at support@shopymate.co — we’re happy to assist!